Newgen has delivered BPM-based solutions to SSCs across the world. Our breadth of capabilities, ability to integrate technology with business processes and proven implementation resulting in faster ROI makes us the natural choice as your SSC partner. Our SSC offerings enable you to bring operational excellence to your shared processes for optimal service, quality and cost. Newgen enables SSCs to achieve Operational Excellence by enabling top-line growth, while constantly driving down the costs and improving the quality of operations.
Newgen Solutions in Banking
Newgen delivers solutions to enable Financial Institutions to stay ahead of competition in today's fiercely competitive market. The approach adopted by Newgen is centralization of operations. Newgen Business Process Management (BPM) and Enterprise Content Management (ECM) solutions help to leverage existing business and legacy systems to meet the demands of the financial marketplace.
Benefits:
Operational Efficiency and Wider Reach
Cost Reduction
De-risked process to comply to Basel II norms
Enable the Bank to launch new product variants/ process variants through quick and economical changes in the Workflow layer, rather than in the core systems
Newgen Solutions in Insurance
Newgen provides integrated applications for claims processing, new policy issuance, policy owner servicing, agents commission management and customer query resolution. Our Solutions allow easy access to all customer and policy information, and combine workflows with a scalable collaborative knowledge management environment.
Newgen offers Process Automation Solutions across the following Lines-Of-Business (LOBs)
Medical
Motor
Life Insurance
Personal Accident
Marine Cargo
Core Focus Areas
Facilitates Standardization and Centralization of key processes across the organization
Reduces cost of Transaction-Based processes
Makes organizations Agile by enabling creation and modification of standardized process easily across organization
Provides immediate process insights through monitoring, tracking and auditing tools
Enables continuous process improvement
Enhances Operational Efficiencies through process optimization, cost analysis and process performance metrics
Integrates Seamlessly with existing third-party applications such as ERP and CRM
Enables Comprehensive Capabilities for regulatory compliance
About Newgen
Newgen Software Technologies Limited is a leading global provider of Business Process Management (BPM), Enterprise Content management (ECM) and Customer Communication Management, with a global footprint of 850 installations in over 45 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO's, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.
Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMi Level3.
Benefits from Newgen Solutions
Productivity Enhancement
Cost Reduction
Meeting Compliance Requirements
Process visibility
360-degree Business Activity Monitoring
Newgen Differentiators
Comprehensive Suite with strong Document Management, Imaging, Scanning, Records Management and BPM capabilities
Graphical Process Modeler empowering business users to take ownership of their business processes
Scalable for managing billions of documents
Strong Technical Capabilities
Certified Records Management to comply with regulatory and legal policies
SOLUTION PROVIDED –
ACT! By Sage Premium and Swiftpage
CHALLENGES FACED BY THE CUSTOMER –
Customer interaction is restricted to completion of a particular project without any method to maintain a consolidated customer repository with customer contact details and personal information. Sustained customer interaction is required to generate repeat business. Property master needs to be maintained with a multiple criteria based robust search engine to provide customers with updated and comprehensive information.
Enquiries need to be registered and sales opportunities need to be actively tracked to provide top management view into sales pipeline. Schedule of activities is needed to ensure that no enquiry is lost.
BENEFITS THE CUSTOMER GAINED –
Streamlined tracking of enquiry from start to closure creating a sales funnel. Provides real time view of sales funnel to top management with information on hot and cold leads. Activity scheduler records activities that need to be completed in the sales process and throws up reminders as pop-ups.
Central customer database maintains record of customer transactions, contact and personal information and communication history in a single window. Swiftpage enables sending of regular emails to customers for sustained contact management.
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