CUSTOMER – Kodungallur Town Co-operative Bank (KTC)

YEAR – 2002

SOLUTION PROVIDED –
VXL ‘Itona’ thin clients

CHALLENGES FACED BY THE CUSTOMER –
The KTC Bank was concerned about maintaining its excellent customer service. In particular, business operations were beginning to be affected by the aging desktop PC hardware due to product reliability and the high cost of maintenance. Furthermore, support for the bank’s growing number of branches, 17 to date, was also under strain, leading the KTC Bank to recognise the need for a reliable and class-leading, server based I.T. infrastructure. One that not only made economic sense, but was also scalable, offered centralised and remote management as well as excellent security.

BENEFITS THE CUSTOMER GAINED –
KTC Bank were interested in processing power, low power consumption and connectivity, eventually choosing VXL ‘Itona’ range of desktop thin clients, including the TC43, 65 and 67 series with WES 7 operating system. Importantly, the switch to VXL thin clients as opposed to traditional PC desktops also had a beneficial effect on the company’s annual IT capital and maintenance expenditure and due to thin client’s lower power consumption, also ensured greater environmental benefits.

CUSTOMER – Kodungallur Town Co-operative Bank (KTC)

YEAR – 2002

SOLUTION PROVIDED –
VXL ‘Itona’ thin clients

CHALLENGES FACED BY THE CUSTOMER –
The KTC Bank was concerned about maintaining its excellent customer service. In particular, business operations were beginning to be affected by the aging desktop PC hardware due to product reliability and the high cost of maintenance. Furthermore, support for the bank’s growing number of branches, 17 to date, was also under strain, leading the KTC Bank to recognise the need for a reliable and class-leading, server based I.T. infrastructure. One that not only made economic sense, but was also scalable, offered centralised and remote management as well as excellent security.

BENEFITS THE CUSTOMER GAINED –
KTC Bank were interested in processing power, low power consumption and connectivity, eventually choosing VXL ‘Itona’ range of desktop thin clients, including the TC43, 65 and 67 series with WES 7 operating system. Importantly, the switch to VXL thin clients as opposed to traditional PC desktops also had a beneficial effect on the company’s annual IT capital and maintenance expenditure and due to thin client’s lower power consumption, also ensured greater environmental benefits.

CUSTOMER – Anglia Co-operative Society

YEAR – 2001

SOLUTION PROVIDED – VXL Itona thin client

CHALLENGES FACED BY THE CUSTOMER –
The company faced a number of challenges regarding the effective movement of information to the point of need. Whilst the Society had an efficient AS/400 environment, it recognised the need to move away from expensive, unreliable and insecure PC’s as the desktop client. These were proving to be a major drain on scarce I.T. resource as reconfiguring or relocation required an on-site visit.

BENEFITS THE CUSTOMER GAINED –
The VXL Itona was a clear winner. The unit is reasonably priced, has no moving parts and has a powerful inbuilt wireless adapter. Processing power, storage capacity and memory were all reviewed and a custom configuration created. The Itona thin client meets all of desktop requirements and they have deployed them in all areas of business from central administration and retail outlets through to warehouses and funeral homes. This suits everyone as they do not have to wait for an IT representative to visit their site to carry out re-cabling or re-patching.

Sand Martin Consultants Pvt. Ltd.

YEAR –2011

SOLUTION PROVIDED –

Vxl Itona

Quantity:200

CHALLENGES FACED BY THE CUSTOMER –

Facing a number of IT challenges caused by an aging IT infrastructure, the Sand Martin Consultants was concerned about maintaining its excellent customer service.

Problems are -

• Aging desktop PC hardware
• Product reliability
• High cost of maintenance.
• Need for reliable and class-leading, server based I.T. infrastructure.
• Scalable and offered centralised
• Remote management and excellent security.

BENEFITS THE CUSTOMER GAINED –

Aware of VXL’s reputation for leading thin client hardware and industry knowledge of desktop virtualisation, Sand Martin Consultants contacted Medley to undertake an evaluation of suitable thin clients that not only fulfilled its latest requirements but also those in the future.

Benefits are:

• Processing power
• Connectivity
• Low power consumption
• Reduction of maintenance
• Data was secure
• Lost of power reduction

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CUSTOMER – Santana Row

YEAR – 2016

SOLUTION PROVIDED –
Cisco Connected Mobile Experiences (CMX) Cloud

CHALLENGES FACED BY THE CUSTOMER –

• Connect and engage with customers
• Discover valuable insights with Wi-Fi and location analytics
• Increase revenue opportunities for Santana Row retailers

BENEFITS THE CUSTOMER GAINED –

• Securely and seamlessly connects customers to the network
• Improved Wi-Fi access everywhere
• Access to real-time insights about visitors to Santana Row properties

CUSTOMER – Bank Simpanan Nasional

YEAR – 2016

SOLUTION PROVIDED – Virtual teller machines enabled with Cisco

CHALLENGES FACED BY THE CUSTOMER –

• Balance profitability, sustainability, and regulation needs
• Attract new customers
• Improve productivity and cost-efficiency

BENEFITS THE CUSTOMER GAINED –
BSN can now achieve that vision faster thanks to the groundbreaking virtual teller machine (VTM). This offers customers’ shorter queue times at any branch, whether it’s rural or urban, because the bank can deploy shared teller resources quickly and efficiently between sites. Delivered as an end-to-end solution VTMs are enabled with video and audio, with scanners and signature pads for secure transactions. Benefits -

• Developed new channel to help attract and retain customers
• Identified cost-effective way to grow retail-banking footprint
• Enhanced customer experience with shorter wait times

CUSTOMER – Santana Row

YEAR – 2016

SOLUTION PROVIDED –
Cisco Connected Mobile Experiences (CMX) Cloud

CHALLENGES FACED BY THE CUSTOMER –

• Connect and engage with customers
• Discover valuable insights with Wi-Fi and location analytics
• Increase revenue opportunities for Santana Row retailers

BENEFITS THE CUSTOMER GAINED –

• Securely and seamlessly connects customers to the network
• Improved Wi-Fi access everywhere
• Access to real-time insights about visitors to Santana Row properties

Principle in India

Customer –TransUnion CIBIL

Industry type –financial

Year -2000

Solution provided –Netmagic’s collocation and managed services

Challenges faced by the customer

• Needed a single service provider to offer the services, and avoid managing multiple vendors
• The data center setup was unreliable with high downtime
• Lack of in-house resources
• Escalating costs to manage IT

Solution provided

• Co-located production and DR environments at separate Netmagic data centers
• Management of OS (Windows, Linux, HPUX), DB (Oracle, MSSQL), networking infrastructure
• Opted for Disaster Recovery-as-a-Service, SOC, CNAM and WAF
• Deployed Private Cloud on RHEV & VMware
• Infra-manage - OS Windows, Linux, HPUX

Benefits

• Ease of management with a single window to monitor their entire IT infrastructure – network, servers, application, availability and performance
• Gained infrastructure and network scalability to support growth
• Higher availability and reliability with 99.99% uptime and N+1 redundancy

Customer – Thomson Reuters

Industry type – Banking and financial services

Year – 2010

Solution provided – Netmagic’s colocation and managed hosting services

Challenges faced by the customer

• Thomson Reuters launched Elektron, an ultra-high speed network and hosting environment, that enables financial firms to access and share information faster and cost effectively in India.
• They wanted an accessible IT infrastructure that was ‘carrier neutral’, and had direct connectivity with Bombay Stock Exchange (BSE).
• It was crucial for Thomson Reuter customer’s to have access to market data faster in order to drive efficient trading.

Solution provided

• Data Center Services IDC & Managed Hosting – Colocation, Ethernet, Firewall, Switch, Domain Name
• Infrastructure Management Services InfraManage, InfraMonitor.

Benefits

• News content is accessed by Thomson Reuters’ Customers over 300 trading venues worldwide, with direct feed from Indian cash equities market
• Completely managed solution to enable Thomson Reuters’ customers to focus on their core business activities
• Low latency connectivity and faster access to BSE feeds and other markets in the Elektron network enabled high frequency trading (HFT) for Thomson Reuters’ customers
• Faster time-to-market with a lower total cost of ownership (TCO) as a result of reduced infrastructure and maintenance costs for Thomson Reuters’ customers

Canara HSBC Oriental Bank of Commerce

YEAR – 2014

SOLUTION PROVIDED –

Accops Propalms TSE Software

Quantity: 50

CHALLENGES FACED BY THE CUSTOMER –

The bank needed to upgrade its entire application infrastructure, including cost of redevelopment of its core applications, which could cost the bank huge amount. The problems are:

• Outdated technology.
• Avoiding IT Transformation.
• Application aging and Application Dependency.

BENEFITS THE CUSTOMER GAINED –

Accops team delivered the functionality with the TSE solution. TSE enabled the bank to continue to deliver the applications without cost of application redevelopment. The expansion license cost also reduced significantly with TSE solution. Canara HSBC Bank also adopted Accops HySecure and HyID solution to provide secure remote access to data center for their IT team, which resulted in faster resolution of support issues.

Sand martin Consultants

YEAR –2017

SOLUTION PROVIDED –

Cyber Security/Forensics: Data resolve’s inDefend Business

Number of License: 300

CHALLENGES FACED BY THE CUSTOMER –

To have a working environment with a flexibility to access and leverage assets & data but at the same time having a closed monitoring to prevent any malicious intent striking the organization.

• Data Security & confidentiality was the responsibility of Top Management & Promoters.
• This data was also accessed from Customer’s Server via RDP where IT of Sand martin had NO control due to non secure nature of RDP. Customer needed close monitor.
• Employee behavior & productivity was non-measurable resulting into business loss as manpower salaries were almost 55-60% of the monthly recurring cost.

The challenges being faced by the client:

• Encroachment of Sand martin employee by competitors
• Staff was stealing the date
• Employees under Own a Laptop policy were not taking back up and give to admin for auditing the laptop.
• Data movement did not have any control
• Acceptable Usage Policy was not Available

BENEFITS THE CUSTOMER GAINED –

With the implementation of inDefend Business, to keep a track on the daily based activities has become easier. This helped to identify the gaps from productivity standpoint. Real-time alerts have played a significant role in taking the immediate actions on major issues. Also, with the help of intelligent analysis done by the tool, the generation of the reports has helped them in presenting a crisp report to the top management of the organization.

• Knowing where Data is going, Understanding the various channels through which data flows.
• Educating employees and blocking unwanted activities.
• Protecting the data from external intruders.
• Accidental disclosure of sensitive information from employees and partners.
• Saved from negative exposures, fines and lost revenue associated with data breaches.
• Protection from proprietary information against security threats caused by enhanced employee mobility and new communication channels.
• Monitoring inappropriate employee conduct and maintaining forensic data of security events and evidences.
• Monitoring the productivity of the employees.

Sand martin Consultants

YEAR –2017

SOLUTION PROVIDED –

Cyber Security/Forensics: Data resolve’s inDefend Business

Number of License: 300

CHALLENGES FACED BY THE CUSTOMER –

To have a working environment with a flexibility to access and leverage assets & data but at the same time having a closed monitoring to prevent any malicious intent striking the organization.

• Data Security & confidentiality was the responsibility of Top Management & Promoters.
• This data was also accessed from Customer’s Server via RDP where IT of Sand martin had NO control due to non secure nature of RDP. Customer needed close monitor.
• Employee behavior & productivity was non-measurable resulting into business loss as manpower salaries were almost 55-60% of the monthly recurring cost.

The challenges being faced by the client:

• Encroachment of Sand martin employee by competitors
• Staff was stealing the date
• Employees under Own a Laptop policy were not taking back up and give to admin for auditing the laptop.
• Data movement did not have any control
• Acceptable Usage Policy was not Available

BENEFITS THE CUSTOMER GAINED –

With the implementation of inDefend Business, to keep a track on the daily based activities has become easier. This helped to identify the gaps from productivity standpoint. Real-time alerts have played a significant role in taking the immediate actions on major issues. Also, with the help of intelligent analysis done by the tool, the generation of the reports has helped them in presenting a crisp report to the top management of the organization.

• Knowing where Data is going, Understanding the various channels through which data flows.
• Educating employees and blocking unwanted activities.
• Protecting the data from external intruders.
• Accidental disclosure of sensitive information from employees and partners.
• Saved from negative exposures, fines and lost revenue associated with data breaches.
• Protection from proprietary information against security threats caused by enhanced employee mobility and new communication channels.
• Monitoring inappropriate employee conduct and maintaining forensic data of security events and evidences.
• Monitoring the productivity of the employees.