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Newgen Solutions for Shared Services

Newgen has delivered BPM-based solutions to SSCs across the world. Our breadth of capabilities, ability to integrate technology with business processes and proven implementation resulting in faster ROI makes us the natural choice as your SSC partner. Our SSC offerings enable you to bring operational excellence to your shared processes for optimal service, quality and cost. Newgen enables SSCs to achieve Operational Excellence by enabling top-line growth, while constantly driving down the costs and improving the quality of operations.
Newgen Solutions in Banking

Newgen delivers solutions to enable Financial Institutions to stay ahead of competition in today's fiercely competitive market. The approach adopted by Newgen is centralization of operations. Newgen Business Process Management (BPM) and Enterprise Content Management (ECM) solutions help to leverage existing business and legacy systems to meet the demands of the financial marketplace.

Benefits:
  • Operational Efficiency and Wider Reach
  • Cost Reduction
  • De-risked process to comply to Basel II norms
  • Enable the Bank to launch new product variants/ process variants through quick and economical changes in the Workflow layer, rather than in the core systems
Newgen Solutions in Insurance

Newgen provides integrated applications for claims processing, new policy issuance, policy owner servicing, agents commission management and customer query resolution. Our Solutions allow easy access to all customer and policy information, and combine workflows with a scalable collaborative knowledge management environment.

Newgen offers Process Automation Solutions across the following Lines-Of-Business (LOBs)
  • Medical
  • Motor
  • Life Insurance
  • Personal Accident
  • Marine Cargo
Core Focus Areas
  • Facilitates Standardization and Centralization of key processes across the organization
  • Reduces cost of Transaction-Based processes
  • Makes organizations Agile by enabling creation and modification of standardized process easily across organization
  • Provides immediate process insights through monitoring, tracking and auditing tools
  • Enables continuous process improvement
  • Enhances Operational Efficiencies through process optimization, cost analysis and process performance metrics
  • Integrates Seamlessly with existing third-party applications such as ERP and CRM
  • Enables Comprehensive Capabilities for regulatory compliance
About Newgen

Newgen Software Technologies Limited is a leading global provider of Business Process Management (BPM), Enterprise Content management (ECM) and Customer Communication Management, with a global footprint of 850 installations in over 45 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO's, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMi Level3.
Benefits from Newgen Solutions
  • Productivity Enhancement
  • Cost Reduction
  • Meeting Compliance Requirements
  • Process visibility
  • 360-degree Business Activity Monitoring
Newgen Differentiators
  • Comprehensive Suite with strong Document Management, Imaging, Scanning, Records Management and BPM capabilities
  • Graphical Process Modeler empowering business users to take ownership of their business processes
  • Scalable for managing billions of documents
  • Strong Technical Capabilities
  • Certified Records Management to comply with regulatory and legal policies

Sand martin Consultants



YEAR –2017

SOLUTION PROVIDED –

Cyber Security/Forensics: Data resolve’s inDefend Business



Number of License: 300

CHALLENGES FACED BY THE CUSTOMER –

To have a working environment with a flexibility to access and leverage assets & data but at the same time having a closed monitoring to prevent any malicious intent striking the organization.

  • Data Security & confidentiality was the responsibility of Top Management & Promoters.
  • This data was also accessed from Customer’s Server via RDP where IT of Sand martin had NO control due to non secure nature of RDP. Customer needed close monitor.
  • Employee behavior & productivity was non-measurable resulting into business loss as manpower salaries were almost 55-60% of the monthly recurring cost.


The challenges being faced by the client:

  • Encroachment of Sand martin employee by competitors
  • Staff was stealing the date
  • Employees under Own a Laptop policy were not taking back up and give to admin for auditing the laptop.
  • Data movement did not have any control
  • Acceptable Usage Policy was not Available


BENEFITS THE CUSTOMER GAINED –

With the implementation of inDefend Business, to keep a track on the daily based activities has become easier. This helped to identify the gaps from productivity standpoint. Real-time alerts have played a significant role in taking the immediate actions on major issues. Also, with the help of intelligent analysis done by the tool, the generation of the reports has helped them in presenting a crisp report to the top management of the organization.



  • Knowing where Data is going, Understanding the various channels through which data flows.
  • Educating employees and blocking unwanted activities.
  • Protecting the data from external intruders.
  • Accidental disclosure of sensitive information from employees and partners.
  • Saved from negative exposures, fines and lost revenue associated with data breaches.
  • Protection from proprietary information against security threats caused by enhanced employee mobility and new communication channels.
  • Monitoring inappropriate employee conduct and maintaining forensic data of security events and evidences.
  • Monitoring the productivity of the employees.

Canara HSBC Oriental Bank of Commerce



YEAR – 2014

SOLUTION PROVIDED –

Accops Propalms TSE Software



Quantity: 50

CHALLENGES FACED BY THE CUSTOMER –

The bank needed to upgrade its entire application infrastructure, including cost of redevelopment of its core applications, which could cost the bank huge amount. The problems are:

  • Outdated technology.
  • Avoiding IT Transformation.
  • Application aging and Application Dependency.


BENEFITS THE CUSTOMER GAINED –

Accops team delivered the functionality with the TSE solution. TSE enabled the bank to continue to deliver the applications without cost of application redevelopment. The expansion license cost also reduced significantly with TSE solution. Canara HSBC Bank also adopted Accops HySecure and HyID solution to provide secure remote access to data center for their IT team, which resulted in faster resolution of support issues.

Principle in India



Customer – SVC bank

Industry type – finance and banking

Solution provided – Accops Propalms TSE

Challenges faced by the customer
  • Formerly using Citrix, over the years, Citrix released new versions and discontinued support for older versions
  • Citrix cost was also becoming a problem for the bank.
  • To continue with Citrix, the bank needed to upgrade all of its application infrastructure, including redevelopment of its core applications, which could cost the bank huge amount


Solution provided
  • Accops TSE solution
  • SVC Bank also adopted Accops HySecure and HyID solution to provide secure remote access to data center for their IT team


Benefits
  • Enabled the bank to continue to deliver the applications without cost of application redevelopment.
  • The expansion license cost also reduced significantly with TSE solution.
  • Faster resolution of support issues.

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