CUSTOMER – Bank Simpanan Nasional

YEAR – 2016

SOLUTION PROVIDED – Virtual teller machines enabled with Cisco

CHALLENGES FACED BY THE CUSTOMER –

• Balance profitability, sustainability, and regulation needs
• Attract new customers
• Improve productivity and cost-efficiency

BENEFITS THE CUSTOMER GAINED –
BSN can now achieve that vision faster thanks to the groundbreaking virtual teller machine (VTM). This offers customers’ shorter queue times at any branch, whether it’s rural or urban, because the bank can deploy shared teller resources quickly and efficiently between sites. Delivered as an end-to-end solution VTMs are enabled with video and audio, with scanners and signature pads for secure transactions. Benefits -

• Developed new channel to help attract and retain customers
• Identified cost-effective way to grow retail-banking footprint
• Enhanced customer experience with shorter wait times

CUSTOMER – Santana Row

YEAR – 2016

SOLUTION PROVIDED –
Cisco Connected Mobile Experiences (CMX) Cloud

CHALLENGES FACED BY THE CUSTOMER –

• Connect and engage with customers
• Discover valuable insights with Wi-Fi and location analytics
• Increase revenue opportunities for Santana Row retailers

BENEFITS THE CUSTOMER GAINED –

• Securely and seamlessly connects customers to the network
• Improved Wi-Fi access everywhere
• Access to real-time insights about visitors to Santana Row properties